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Frequently Asked Questions
Q1. Are you a manufacturer or trading company?
A: We are a manufacturer, which allows us to provide better quality products at a more reasonable price directly to our customers.
Q2. How is your company's service reputation?
A: With over 20 years of history in the electronic scale manufacturing industry, we have a professional technical team and high-quality customer service aimed at providing excellent products.
Q3. Can we obtain samples for testing?
A: Yes, we can offer one or two samples for testing. If you proceed to place a formal order, the sample costs will be refunded.
Q4. What is the estimated delivery time?
A: We typically prepare goods within 15 days. Actual arrival time depends on the size, weight, and shipping method chosen.
Q5. Do you support ODM and customization?
A: Yes, if your order reaches the MOQ, we can provide customized carton designs and LOGO printing services.
Q6. Do you provide after-sales support?
A: Yes, during the warranty period, we can provide new products or accessories if any issues occur that are not caused by human error.